An order may be cancelled without penalty as long as it hasn't begun the loading or delivery process by the manufacturer.
If an order is cancelled after the loading or delivery process by the manufacturer, a 15% fee will be charged and subtracted from your deposit or billed to the customer. Delivery fees to include freight and fuel are non-refundable.
Once an item is delivered and within your home, it is no longer returnable.
Customer is responsible to make sure that purchased items can fit through doorways of intended delivery location. Delivery persons cannot remove windows, remove doors, or climb ladders for deliveries. This can be unsafe and harmful to them. Customer is also responsible to make sure that the room for delivery is clear of obstacles and items that may be in the way of new items being placed. Delivery persons are not responsible for moving your items so that your new items can be positioned outside of previously scheduled and paid for removal service.